I tried to cancel the automatic renewal immediately, but couldn’t because it involved cancelling my profile, which of course I wanted to use I tried the site for a while but found it to be full of fake profiles and people trying to lure me off the site. “Then, towards the end of May, I received a mail from them saying my membership had expired and automatically been renewed because I had failed to notify them at least 24 hours in advance that I wanted to cancel.They had tried to take R1 014 from my account, but had been blocked.
A European site operating in a few countries, Elite za, which touts itself as “SA’s no 1 dating site for educated singles and professionals!” offers a “partnership service” for South African singles “looking for long-term commitment”.A PR spokesman responded: “At Elite Singles, our aim is to provide the best service to our customers; this includes the cancellation of subscriptions.Our members in South Africa are able to cancel their account up to 24 hours before renewal Members can cancel their subscriptions either on the website itself, via e-mail or using the contact form.They claimed she was liable for the entire amount and threatened to hand her over.
But Bianca’s no consumer pushover, so she informed them they were breaking the law, as the Consumer Protection Act (CPA) requires they send a membership expiry reminder at least 40 days beforehand (and not more than 80 days before) and that they failed to offer her a cancellation fee. They have no phone numbers and claim to operate from a building in Germany.
“I signed up for a three-month premium membership and paid in full, via credit card.
I was very unimpressed with the site and asked for a refund within the seven-day refund period.
For app payments, these can be cancelled via Google Play or i Tunes depending on operating system.
We have implemented these policies in line with South African law; however, we do feel it is only fair to be more lenient if our users fail to cancel within the stated cancellation period.
They will learn eventually.” On Hello Peter, there are only complaints.